Frequently Asked Questions

How do I personalise my order?

Simply enter your personalisation details in the box provided on the product page before adding your item to your basket. If you have any questions or special requests, please get in touch before placing your order.

Can I request a custom design?

Absolutely! I love creating custom pieces. If you have an idea in mind, send me a message via the contact form, email or Instagram, and I'll do my best to bring your vision to life.

How long will my order take?

Most orders are dispatched within 1–3 working days, unless otherwise stated on the product page. As every item is handmade and personalised to order, turnaround times may occasionally vary during busy periods.

Do you ship across the UK?

Yes! I currently ship throughout the UK. Shipping options and prices will be shown at checkout.

How should I care for my glassware?

To keep your personalised design looking its best, I recommend hand washing only. Avoid soaking or using abrasive sponges, and do not place your glassware in the dishwasher or microwave unless otherwise stated.

Can I return a personalised item?

As each item is made especially for you, personalised products cannot usually be returned unless they arrive damaged or there's an error with your order. If there's ever a problem, please get in touch and I'll do everything I can to help.

What if my order arrives damaged?

Please contact us within 48 hours of delivery with photos of the item and packaging, and we'll resolve the issue as quickly as possible.

Can I send an order as a gift?

Of course! Many of my products are purchased as gifts. If you're sending directly to the recipient, just make sure you enter their delivery address at checkout.

Still have a question?

I'd love to help! You can get in touch via the contact page, email me at teddyandlace4@gmail.com, or send me a message on Instagram @teddyandlace.