Shipping policy

Shipping & Delivery Policy

Teddy & Lace

Thank you for shopping with Teddy & Lace! Every order is thoughtfully prepared, personalised and carefully packaged in Scotland.

Please read our shipping and delivery information before placing your order.

1. Order Processing Times

Every Teddy & Lace order is carefully prepared and packaged with attention to detail.

Our standard processing times are:

Most products: 1–3 calendar days
Personalised mugs: 5–7 calendar days

These timeframes include weekends and bank holidays, as Teddy & Lace operates seven days a week.

Processing times begin once your order has been placed and refer to the time required to prepare your items before dispatch or collection.

Please note: Processing times do not include postal delivery times.

During particularly busy periods, such as Christmas, processing times may occasionally be longer. Any significant delays will be communicated wherever possible.

For orders containing multiple products, the longest applicable processing time may apply to the entire order.

2. UK Delivery

Teddy & Lace offers delivery throughout the United Kingdom using Royal Mail.

Shipping charges are calculated and displayed at checkout before payment.

Once your order has been dispatched, you will receive a dispatch confirmation by email.

Delivery times vary depending on the Royal Mail service used and your location.

Any estimated delivery dates are provided as guidance and are not guaranteed unless expressly agreed.

3. Free Local Collection

We offer free local collection from Kennoway, Fife.

To choose this option, simply select Local Collection at checkout.

Once your order has been prepared, you will receive confirmation along with collection instructions and details of where and when your order can be collected.

Please do not travel to collect your order until you have received confirmation that it is ready.

Collection is by arrangement only.

Our usual processing times also apply to collection orders.

4. Holidays & Temporary Closures

Teddy & Lace is a small independent business, and there may occasionally be periods when orders cannot be processed due to holidays or temporary closures.

During these periods, orders can still be placed through our website, but processing will resume when we return.

Any planned breaks and changes to processing times will be communicated on our website or social media wherever possible.

Orders placed during a temporary closure will be prepared in the order they were received, with our usual processing times applying from the date we resume.

Any extended processing or delivery timeframe will be made clear before checkout.

If you require an order for a specific date, please check for any holiday announcements before purchasing or contact us at teddyandlace4@gmail.com.

Your statutory consumer rights, including those relating to delivery times, remain unaffected.

5. Personalised Orders

Please ensure all personalisation details are correct before completing your purchase.

This includes names, initials, dates, spelling, colours and any other custom information requested.

Orders will be personalised using the information supplied at checkout.

If you notice a mistake after placing your order, please contact us as soon as possible at teddyandlace4@gmail.com.

We will do our best to accommodate amendments where production has not yet begun.

6. Delivery Delays

Although we aim to prepare and dispatch all orders within the stated processing times, occasional delays may occur due to postal disruption, adverse weather, seasonal demand or circumstances outside our control.

If your parcel is significantly delayed or has not arrived, please contact us at teddyandlace4@gmail.com so we can investigate.

Unless a different delivery timeframe has been agreed, goods will be delivered without undue delay and within 30 days of the order being placed, in accordance with applicable UK consumer law.

If we are unable to meet an agreed delivery timeframe, your statutory rights regarding late or undelivered goods will apply.

7. Incorrect Delivery Addresses

Customers are responsible for checking that their delivery address is correct before completing their order.

If you notice an error, please contact us as soon as possible.

We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been sent.

If a parcel is returned to us because of an incorrect or incomplete address supplied by the customer, additional postage charges may apply before it can be resent.

This does not affect your statutory rights.

8. Lost or Damaged Parcels

Every Teddy & Lace order is carefully packaged to help ensure it arrives safely.

If your parcel arrives damaged, please contact us as soon as possible with your order number and photographs of the damage where helpful.

If your parcel appears to be lost in transit, please email us so we can investigate with Royal Mail.

Where goods are lost or damaged before delivery to you, Teddy & Lace remains responsible in accordance with applicable consumer law.

We will arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances and your statutory rights.

9. Urgent Orders

If you require an item for a particular date, please contact us before placing your order.

We will do our best to accommodate urgent requests where possible, but shorter processing times or delivery by a specific date cannot be guaranteed unless expressly agreed.

10. International Delivery

International delivery is not currently offered as a standard checkout option.

If you are interested in placing an order for delivery outside the United Kingdom, please contact us before purchasing to discuss whether this may be possible.